One of my clients had a water leak in their property last week, so phoned us on Saturday afternoon when water was pouring through the ceiling!

 

We grabbed the policy number and Insurer claim helplines (I texted them over to save time) and the client made a call to the claims line straight away.

As they had young children and were afraid of causing more damage, the Insurer kindly agreed to send a loss adjuster out immediately, so that Monday afternoon we had pretty much settled things and the client knew exactly what was happening and when.

So I’m writing this note to emphasise we aren’t just there to help when you want to discuss price, but we also help when the worst thing happens, we help talk you through what is covered, find the relevant information you will need, plus of course hold your hand throughout the entire process.

Many thanks.